Refund policy

K2 Lighting – Returns and Exchanges Policy

Thank you for shopping at K2 Lighting. We want to ensure that your experience with us is satisfactory, and we have outlined our Returns and Exchanges Policy below to assist you in case you need to return or exchange a product.


Eligibility for Returns and Exchanges:

  • To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as received.
  • Customized or personalized items may not be eligible for returns or exchanges unless they are defective or damaged upon receipt.

Timeframe for Returns and Exchanges:

  • Please contact us within 30 days of receiving your order to initiate a return or exchange.
  • Returns or exchanges requested after the 30-day period may not be accepted.

Return Process:

  • To initiate a return, please contact our customer service team at [info@k2lighting.com] to obtain a Return Authorization (RA) number.
  • Clearly mark the RA number on the outside of the package.
  • Ship the product to the address provided by our customer service team.
  • Customers are responsible for return shipping costs unless the product is defective, or the return is a result of our error.

Refund Process:

  • Refunds will be issued to the original payment method within 15 business days after we receive the returned product.
  • Original shipping costs are non-refundable.
  • 10% restocking fee will apply

Exchanges:

  • If you wish to exchange a product, please contact our customer service team to arrange the exchange.
  • Exchanges are subject to product availability.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately, providing photos of the damage or defect.
  • We will arrange for a replacement or issue a refund for the damaged or defective item.

Cancellation:

  • Orders may be cancelled within 1 hour of purchase. After that, cancellations are not guaranteed and will be at our discretion.

Final Sale Items:

  • Certain items may be marked as final sale and are not eligible for returns or exchanges. This information will be clearly stated on the product page.

Changes to this Policy:

  • K2 Lighting reserves the right to update or modify this Returns and Exchanges Policy at any time without prior notice.

By making a purchase from K2 Lighting, you acknowledge and agree to abide by the terms and conditions outlined in this Returns and Exchanges Policy.

If you have any questions or concerns, please contact our customer service team at [info@k2lighting.com].

Thank you for choosing K2 Lighting!